Support Policy
Last Updated: 18/11/2025
At Amahira, we pride ourselves on offering exceptional customer service. We are here to assist you with sizing queries, order tracking, returns, and any other concerns regarding our ethnic wear collection.
1. Support Channels
You can reach our customer support team through the following channels:
Email Support: Contact@amahira.com
Response Time: We aim to respond to all emails within 24 hours.
Phone/WhatsApp Support: +91-9537363312
Contact Page: https://amahira.com/contact-us
2. Operational Hours
Our support team is available to assist you during the following hours:
Monday to Saturday: 10:00 AM – 7:00 PM (IST)
Sundays & Public Holidays: Closed
Queries received outside these hours will be addressed on the next business day.
3. Scope of Support
Our team can assist you with:
Product Inquiries: Sizing guides, fabric details, and styling advice.
Order Management: Order confirmation, modification (before shipping), and cancellation requests.
Shipping & Tracking: Updates on your shipment status within India.
Returns & Refunds: Initiating returns and checking refund status.
4. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Name: Akshay Bohra
Company: Amahira Fabrics
Address: Shop No. 2016, 2017, 2018, 2nd Floor, Radha Raman Textile Market, Saroli Road, Saroli, Surat - 395010.
Email: Contact@amahira.com
Phone: +91-9537363312
Time: Mon - Sat (10:00 AM - 7:00 PM)
